"Technology has the power to transform public service. WA YANDUAN PRESISI is a step toward building trust, transparency, and efficiency in law enforcement."
On December 21, 2022, I had the honor of assisting in training session at the Jakarta Metropolitan Police Headquarters (Polda Metro Jaya). The focus of the session was the WA YANDUAN PRESISI system, an innovative application I developed alongside my team to enhance public service and streamline the complaint process for law enforcement.
The WA YANDUAN PRESISI application leverages WhatsApp to enable citizens to submit complaints and track their progress without the need to visit a police station. This system represents a significant advancement in making law enforcement services more accessible, efficient, and user-friendly.
During the training, I helped demonstrated the system’s functionalities to officers from multiple regional police departments, including West Jakarta, Central Jakarta, East Jakarta, North Jakarta, and South Jakarta. The session covered key features, such as complaint submission, tracking mechanisms, and efficient follow-up processes, ensuring that every officer could seamlessly integrate the tool into their daily operations.
The initiative goes beyond the implementation of new technology; it represents a step toward fostering better communication, transparency, and trust between the police force and the community. By equipping officers with this modern tool, we aim to bridge the gap between law enforcement and the public, creating a more responsive and accountable system.
The successful rollout of WA YANDUAN PRESISI across Polda Metro Jaya is a proud milestone in our journey to innovate and improve public services through technology. This project underscores the potential of digital solutions in addressing real-world challenges and enhancing the lives of citizens.
